FAQ
SHOPPING WITH RMK
What is your turnaround time on orders?
Most of our leather goods are made to order with a 7 to 14 business day turn around time. Lead times can vary depending on how busy we are, the time of year and the complexity of the product.
If you're meeting a deadline, please contact us to find out our current lead time on made to order leather goods, and we’ll try our best to assist you. Alternatively, we have a showroom in Coolum, QLD with plenty of stock that is ready to ship! Please contact us for more information.
Domestic & international shipping rates are set up so you’ll receive an accurate shipping quote when you add products to your cart. RMK orders are shipped in recyclable or compostable mailers to reduce our carbon footprint.
OUR LEATHER
What leather do you use for your products and where is it manufactured?
When it comes to the leather we use, our primary focus is quality and we try to support our local tanneries as much as possible. Approximately 50% of the leather we use is Australian made and the rest is imported from Italy and the USA. Our leather goods are made from a range of vegetable tanned, combination tanned and oil tanned leathers, each carefully selected for the product type.
What maintenance is required with RMK leather goods?
While leather is a tough material, it’s important to remember that it is in fact skin. It can dry, crack, stain and warp if it's not cared for. Look after your leather goods and they will last!
Leather goods require varying levels of care depending on their use, environment and leather type. If left in sunlight, leather will start to lighten. If left in certain temperatures such as an air conditioned room, the leather may start to dry out. When leather products look or feel dry, this is a good indication that they need to be conditioned because dry leather is weak leather.
We recommend Oakwood Leather Conditioner, which is Australian made and doesn't darken your leather gear when applied. You can purchase it here.
Rub a small amount of conditioner in your hands and apply it to your leather product. Let it sit for 5-10 minutes and then wipe away any excess conditioner with a soft cloth.
- Small everyday carry leather goods such as wallets and key fobs won't require any maintenance if you carry them everyday. The natural oils from your hands will be enough to keep the leather from drying out and develop a nice patina.
- Sheaths should be conditioned as required so if it appears dry, condition it. It's also a good idea to apply a small amount of leather conditioner before and after a trip, especially if you have been around salt water.
- Belts should be conditioned at least once every 6 months, usually more if you've been around salt water.
The majority of our products won’t require much maintenance or conditioning. If you purchase anything made from Crazy Horse leather, it should not be conditioned as it will darken significantly. If you have any questions on leather care and maintenance, please don't hesitate to contact us.
What are these scars on the leather?
Scars, bug bites and tan lines are common on leather hides. The majority of our leathers are full grain, the highest quality leather, meaning the surface hasn’t been sanded down and original marks can be seen. We avoid any blemishes that weaken leather but love how each hide is unique, creating leather goods with lots of character.
What are your Domestic shipping options?
All domestic orders are shipped through Australia Post in a recycled paper mailer or a box. With the planet in mind, we aim to keep packaging to a minimum while ensuring that products are protected in transit.
Standard Tracked Package $8
Express Tracked Package $11
Do you ship internationally?
Definitely! We offer standard and express international shipping around the world. We have accurate shipping rates set up for each country, add products to your cart for an accurate shipping quote.
Do your products have a warranty?
We pride ourselves in our craftsmanship and quality materials. We therefore standby the durability of our products' stitching and hardware, as long as they are used for their intended purpose. If for some reason stitching breaks or hardware fails on any of our products, please contact us and we will repair or replace it as soon as possible.
If you order a holster with an adjustable snap or a belt with Chicago screws, it's important to occasionally check they are done up tight to avoid losing any. In the event that hardware is lost, we can send a replacement at your expense for shipping.
We aim to make our products strong to last, but regular wear and tear throughout life's adventures is unavoidable.
CUSTOMISATION
Can you stamp my name on a wallet or another product?
Yes, names can be stamped on the interior or exterior of our wallets and various other products. We charge a one time fee of $15 and the stamp can be reused anytime in the future. The option to add a text stamp of up to 16 characters to our classic wallet is currently available. Please inbox us if you're looking to add a stamp to a themed wallet or for any other custom stamp requests.
Can you stamp my logo / club emblem on a wallet or other product?
Yes! We can make custom stamps to use on many of our products. We just need a quality clip art image of the logo. A black and white vector image is preferred but we can work with a decent size jpeg if need be. Stamp pricing depends on size and the quality of the artwork. Please contact us for a quote.
Can you make me a logo stamp for my own leather work?
Our stamps are made from acrylic so they are better suited for presses rather than mallets. If you have a press, we would be happy to make you stamps.
Do you take custom orders or make products for other companies?
At the moment, we are not making custom leather goods for single products that are not listed in our product range. We do offer custom stamping or engraving on single products and have worked with many businesses to create promotional gear for larger order quantities. This includes making stamped key tags, key fobs, logo tags, coasters, menu covers and patches. Custom orders are assessed on a case by case basis so please contact us if you're looking for large order quantities or promotional gear.
When am I charged for my custom order?
If you're placing a custom order, we will email you a custom invoice. Once the invoice is paid, that secures your spot on our job list & orders are processed in turn.
PRODUCT QUESTIONS
Why don't your sheaths have keeper straps?
RMK sheath designs don't require keeper straps unless the knife has a cross guard like a KABAR USMC. We create two stage retention via the blade and scales through tapered welts and quality hardware. This allows quick, easy and secure access to your bush craft knife when you need it.
Can I fit another knife in an existing RMK sheath?
We don’t recommend using our sheaths for a different knife. The leather for the welt and sheath is carefully selected to suit the blade and scale thickness for a secure fit. If you try to put a different knife with a different blade profile and scale / blade thickness, you could damage the sheath. This would be considered misuse.
Should I store my knife in the sheath when it's not in use?
A leather sheath is not a long term storage solution. When the knife is not in use at home, it should be stored outside of the sheath.
Do you make pistol holsters, cartridge belts, etc?
We're happy to say we've been working on ammo belt slides and rifle slings. They will be available soon on the website and we look forward to adding to the gun leather collection this year!